Seat Unique

Redefining the premium fan experience

In partnership with Seat Unique, we designed their new iOS/Android app to bring the world of premium hospitality to the modern fan. A dedicated 24/7 marketplace that provides instant, on-the-go access to official VIP tickets and premium hospitality packages. Securing once-in-a-lifetime moments at sport, music, and cultural events should be hassle free and trustworthy. 

Redefining the premium fan experience

In partnership with Seat Unique, we designed their new iOS/Android app to bring the world of premium hospitality to the modern fan. A dedicated 24/7 marketplace that provides instant, on-the-go access to official VIP tickets and premium hospitality packages. Securing once-in-a-lifetime moments at sport, music, and cultural events should be hassle free and trustworthy. 

Redefining the premium fan experience

In partnership with Seat Unique, we designed their new iOS/Android app to bring the world of premium hospitality to the modern fan. A dedicated 24/7 marketplace that provides instant, on-the-go access to official VIP tickets and premium hospitality packages. Securing once-in-a-lifetime moments at sport, music, and cultural events should be hassle free and trustworthy. 

The challenge

Seat Unique needed to bring its premium ticketing experience to mobile, simplifying complex VIP packages into a streamlined interface built for high-demand on-sale moments without compromising trust or quality.

The opportunity

The native app enabled push notifications, biometric security, and a digital wallet, creating an ongoing connection between fans and official rights holders such as Wembley Stadium and the WRU.

The outcome

The app supported Seat Unique’s revenue growth with a seamless journey from discovery to ticket management, earning a 5.0-star rating and strengthening partnerships with iconic venues.

The challenge

Seat Unique needed to bring its premium ticketing experience to mobile, simplifying complex VIP packages into a streamlined interface built for high-demand on-sale moments without compromising trust or quality.

The opportunity

The native app enabled push notifications, biometric security, and a digital wallet, creating an ongoing connection between fans and official rights holders such as Wembley Stadium and the WRU.

The outcome

The app supported Seat Unique’s revenue growth with a seamless journey from discovery to ticket management, earning a 5.0-star rating and strengthening partnerships with iconic venues.

The challenge

Seat Unique needed to bring its premium ticketing experience to mobile, simplifying complex VIP packages into a streamlined interface built for high-demand on-sale moments without compromising trust or quality.

The opportunity

The native app enabled push notifications, biometric security, and a digital wallet, creating an ongoing connection between fans and official rights holders such as Wembley Stadium and the WRU.

The outcome

The app supported Seat Unique’s revenue growth with a seamless journey from discovery to ticket management, earning a 5.0-star rating and strengthening partnerships with iconic venues.

Design principles

Exclusivity without friction

We focused on a "slick" interface that removes the stress of the traditional ticket-buying scramble, making luxury accessible in just a few taps.

Trust through transparency

The use of high-fidelity UI and polished interactions to signal authority and safety. By prioritising a clean, transparent pricing structure, the design itself becomes a guarantee of authenticity for the fan.

Personalized discovery

The app uses smart alerts and curated collections to bring high-demand opportunities directly to the user, eliminating the need to hunt for events.

Design principles

Exclusivity without friction

We focused on a "slick" interface that removes the stress of the traditional ticket-buying scramble, making luxury accessible in just a few taps.

Trust through transparency

The use of high-fidelity UI and polished interactions to signal authority and safety. By prioritising a clean, transparent pricing structure, the design itself becomes a guarantee of authenticity for the fan.

Personalized discovery

The app uses smart alerts and curated collections to bring high-demand opportunities directly to the user, eliminating the need to hunt for events.

Design principles

Exclusivity without friction

We focused on a "slick" interface that removes the stress of the traditional ticket-buying scramble, making luxury accessible in just a few taps.

Trust through transparency

The use of high-fidelity UI and polished interactions to signal authority and safety. By prioritising a clean, transparent pricing structure, the design itself becomes a guarantee of authenticity for the fan.

Personalized discovery

The app uses smart alerts and curated collections to bring high-demand opportunities directly to the user, eliminating the need to hunt for events.

Homepage

Designed to make discovering live experiences feel effortless

The homepage combines personalised recommendations with intuitive exploration. From the moment users arrive, they are welcomed with a tailored hero card highlighting upcoming events and relevant experiences, these are tailored to user history or behavioural patterns.
Curated sections such as nearby events, trending shows and personalised recommendations surface the most relevant content without overwhelming the user, allowing discovery to happen naturally.

The experience balances clear navigation, lightweight filtering and contextual actions ensure users can seamlessly browse, revisit favourites and access their tickets, while dynamic content continuously adapts to their interests, location and upcoming plans.

Event page

The event page was redesigned to help fans find the right experience faster while increasing confidencebefore purchase.

Seat Unique wanted a more immersive hero, a clearer package selector, and quick access to key information such as what’s included, seat maps, galleries, and pricing—all without leaving the page.
The experience also keeps ticket selection and checkout actions persistently accessible to reduce friction and improve conversion.

Dynamic filters

The filtering experience is designed to help users refine large event catalogues with minimal effort while maintaining full context of their search. Rather than navigating through multiple screens, users can adjust key criteria—including event type, location, date, party size and price range—within a single, intuitive bottom sheet. Real-time updates and visible result counts provide immediate feedback, ensuring every interaction feels responsive and purposeful.

The interface prioritises flexibility without compromising simplicity

Search, the easy way

Following the client’s request for an Airbnb-style search experience, the search flow transforms finding the right event into a simple, step-by-step journey. Instead of presenting every filter at once, users are guided through a series of focused questions—who they want to see, when they want to go, where they’d like to attend and how many people are joining. Breaking the process into manageable steps reduces cognitive load while making search feel more conversational and approachable

Favourites

The favourites experience gives users a personalised space to keep track of the artists, teams and events they care about most. Rather than acting as a simple saved list, it provides a live overview of upcoming events, allowing users to expand each favourite to view available dates, venues and pricing without leaving the page. This enables users to stay informed and quickly access the experiences they’re most likely to book.

Checkout

The checkout experience is designed to provide complete transparency and confidence before purchase. A clear order summary, detailed price breakdown and streamlined payment flow minimise friction, allowing users to review every aspect of their booking before confirming. Once complete, the journey transitions seamlessly into a personalised confirmation experience, reassuring users that their purchase has been successfully secured.

If you don't want to scroll all the way to the top,

Luca Artorelli

If you don't want to scroll all the way to the top,

Luca Artorelli

If you don't want to scroll all the way to the top,

Luca Artorelli